Returns & Refunds Policy
At Joyobi, we strive to provide a smooth shopping experience for our customers. We understand that sometimes issues may arise with your order, and we are committed to assisting you through the return and refund process.
Eligibility for Returns & Refunds
You may be eligible for a return or refund under the following conditions:
- The item received is damaged, defective, or does not match the product description.
- The item has not arrived within the estimated delivery time and exceeds the stated shipping timeframe.
- Other special cases covered under our Buyer Protection policy.
We are unable to accept returns for:
- Items that have been damaged due to customer misuse.
- Custom-made or personalized products.
- Items that are not suitable for return due to hygiene or health reasons.
How to Request a Return or Refund
- Contact Us First
If you encounter any issues with your order, please contact us within 7 days of receiving the item with details of the issue and supporting evidence (e.g., photos, videos). This will allow us to assess the situation and communicate with our supplier. - Processing Your Request
- We will work with our suppliers to investigate your claim, which may take up to 15 days from the time you confirm receipt of the item.
- If your claim is approved, we will proceed with a refund or replacement, depending on the case.
- Returning the Item (If Required)
- If a return is necessary, we will provide instructions on how and where to send the item.
- If the item is damaged, incorrect, or does not match the description, the return shipping cost will be covered by us.
- If you are returning the item due to a change of mind, you will be responsible for the return shipping cost.
Refund Processing Time
- Once your refund is approved, it will be processed within 1-10 business days, depending on your original payment method.
- Refunds will be issued to the same payment method used for the purchase.
Important Notes
- Refunds and returns must comply with our suppliers’ policies. We work closely with our suppliers to ensure fair resolutions, but the process may take some time.
- Please allow up to 15 days for us to receive feedback from our supplier before a final decision is made.
- If you have any concerns, feel free to reach out to our support team, and we will do our best to assist you.
For any further questions, please contact our Customer Support Team at Joyobi@Joyobi.shop.
